Policies
Privacy Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Refund Policy
All transactions processed via Winans Candies website are eligible for a refund if the product is defective or does not meet the standards of Winans Chocolates and Coffees. To request a cancellation of payment, please email Customer Service at office@winanscandies.com. Please allow 15 to 30 business days for a refund.
Delivery Schedule
Orders typically ship the business day after the order is placed. Please be patient during high volume periods. Please allow 5-10 business days for delivery when placing your order at www.winanscandies.com.